When I received the Thor 4 I did the firm ware update as described. After that the scope functioned properly for a short period of time then crashed and would not turn on. I got in touch with Ross at ATN and he began to help diagnose the problem. He guided me on reloading the firm ware and after a couple of adjustments to the settings I am super happy with performance of the Thor 4. For me, what makes or breaks a company is there customer service and ATN,s customer service is one of the best I have encountered.
During my old good days in the army I could only dream about using thermal vision at such distances. On a clear night it can distinguish a human or a big animal almost a mile away! I had to buy a more powerful rangefinder to measure. When I bought this thermal, I was not sure if I would heavily use it, so I chose a 384 lens as a more budget friendly option. But now I've got so addicted to it!
Well I haven’t really have time to use the scope or set it up yet. When ordered the scope, it never arrived with in the said time. The next day I received a call from Matt at ATN, apologizing for the delay and that the ran out of stock but assured me when it comes available that it would ship immediately. Sure enough 3 days later I got a confirmation email, 2 days later at their expense I received it. When I get to use it I will review it again.
I have been using night vision devices for many years now so I decided to upgrade to a thermal device. Well I finally saved up and purchased the ATN ThOR 640 4x-40x and it has changed the way we hunt predators. The reliability and features on this scope are amazing from taking pictures and videos to the smart range finder, and being able to store different setups in the scope allowing it to be moved to different rifles. The best part of this scope is not on the scope itself, but with customer service. You have a customer for life.